I run both halves of a revenue org's back end: the systems and process — CRM, territory, compensation, forecasting — and the programs that make sellers good at using them. Instrumented with data, scaled with AI.
Two halves of the same job. On the operations side: CRM, territory, compensation, forecasting, and the data that runs them. On the enablement side: onboarding, training, and launch readiness that turn those systems into seller behaviour. I've owned both — and they work better when one person does.
Owning Salesforce end to end: roadmap governance, requirements, configuration review, UAT, release, and cross-team adoption. Translating what the business wants into CRM design that ships and gets used.
Role-specific onboarding with structured curricula, process guides, and hands-on coaching — built to cut time-to-productivity and benchmarked against previous cohorts rather than assumed to work.
The structural side of sales performance: data-driven territory design, commission plan architecture for 100+ reps, Xactly Incent implementation, and forecasting models built from supply/demand projections and historical data.
Adult-learning design across formats — workshops, eLearning, LMS curricula, and weekly coaching cadences for reps and front-line managers — aimed at behaviour change rather than content consumption.
Deploying AI across both sides: intelligent automation in lead management, pipeline, quoting, and reporting — and AI-assisted content, coaching material, and analytics that scale enablement output. I built my own AI-powered LMS rather than buying one.
Prosci-certified change practitioner. When a new platform, process, or org design lands, I own the field-readiness plan — communications, training, coaching, and adoption measurement — so teams execute from day one.
Pipeline, productivity, and compensation dashboards in Power BI, Tableau, Excel, and Salesforce — plus conversation intelligence via Gong — instrumented with leading and lagging indicators so gaps get diagnosed rather than guessed at.
Six Sigma Black Belt and Lean applied to the sales floor — root-causing a performance gap and fixing the process rather than shipping generic training at the symptom. Plus sourcing and managing developers, consultants, and tooling vendors end to end.
Operations and enablement are easy to describe and hard to prove. These are systems and programs I designed, delivered, and measured — with the number that moved.
Built a comprehensive onboarding program spanning multiple sales roles — structured curricula, role-specific guides, and hands-on coaching — replacing ad-hoc shadowing with a defined path to productivity.
Wolseley Canada · $1B+ sales orgDesigned and executed onboarding tailored to diverse sales roles and markets — workshops, eLearning modules, and coaching — then refined it against dashboard data on rep engagement and performance.
Ledcor · B2B telecom & infrastructureProduct Owner for an AI-powered quotation platform: aligned features to revenue priorities across functions, then owned the training and field-readiness plan so reps could use it from day one.
Wolseley Canada · Product OwnerDesigned and deployed an AI-powered LMS for the sales advisory team — role-based onboarding modules, process guides, and enablement content in one centralized, self-serve hub replacing scattered documents.
Bosa Properties · Sales & LeasingA territory auto-assignment tool, a demand/compensation forecasting model, and a new-business KPI dashboard — built to remove friction reps were absorbing manually, and recognized with three innovation prizes.
Ledcor · Sales EnablementSupported the national Salesforce implementation across the sales organization — stakeholder alignment, requirements gathering, configuration reviews, UAT coordination, and the change management that carried adoption.
Wolseley Canada · Sales OperationsDeveloped the roadmap and led change strategy for a major sales organization restructure across six regional teams — alignment, engagement, and transition — alongside a national call centre launched from business case to rollout.
Wolseley Canada · Change LeadImplemented Xactly Incent and redesigned commission plans for 100+ reps using in-depth performance analysis, plus data-driven territory design to maximize coverage — enablement's structural half.
Wolseley Canada · Sales OperationsEvery program above was instrumented with leading and lagging indicators — dashboards in Power BI, Tableau, Excel, and Salesforce, and conversation intelligence via Gong — so the decision to keep, change, or retire it was made on evidence rather than enthusiasm.
I've spent 15+ years inside B2B revenue organizations, and my work has always straddled two things most companies split across two teams. Sales operations — CRM, territory, compensation, forecasting, the data layer. And sales enablement — onboarding, training, coaching, adoption. Running them together means the system and the behaviour get designed against each other instead of in separate rooms.
At Bosa Properties, I own both for the sales and leasing division. On the ops side: the Salesforce roadmap, enhancement projects end to end, external development partners, and the executive dashboards on pipeline, leasing performance, and CRM adoption. On the enablement side: an AI-powered LMS I designed and built myself — role-based onboarding, process guides, enablement content — plus the training and change management behind every release.
Earlier at Wolseley Canada, a $1B+ sales organization, I supported the national Salesforce rollout, implemented Xactly Incent and redesigned commission plans for 100+ reps, ran data-driven territory design, and led the change roadmap for a restructure across six regional sales teams. In the same role I built the onboarding program that cut new-hire ramp time 30% and was Product Owner for an AI quoting platform that cut turnaround 25%. At Ledcor, structured onboarding across diverse roles and markets improved time-to-productivity 25%.
I'm a Prosci Certified Change Practitioner, PMP, and Six Sigma Black Belt — structured methodology applied to work that is usually ad hoc. I read the pipeline data before I build the program, and I'd rather retire something that isn't moving a number than keep shipping it.
Owns sales operations and enablement for Bosa's sales and leasing division across presale, resale, and rental portfolios — Salesforce roadmap and delivery, process and SOPs, onboarding and training, executive reporting, and the AI-augmented workflows underneath all of it.
Led sales operations and enablement for a business exceeding $1B in annual sales — national Salesforce CRM rollout, compensation and territory redesign, a sales org restructure across six regional teams, a national call centre launched from business case to rollout, and an AI-powered quoting platform.
Led business analysis and change enablement for digital transformation across a 40,000+ user organization — MFA rollout to the full student, faculty, and staff population, Microsoft Teams replacing several legacy systems, and departmental migration to SharePoint/OneDrive. Ran stakeholder workshops, managed requirements across the lifecycle, authored training and user guides, and mentored junior analysts.
Led sales enablement strategy for B2B telecom and infrastructure services, partnering with TELUS channel, marketing, and engineering teams on go-to-market readiness. Structured onboarding across diverse roles and markets improved time-to-productivity 25%; performance dashboards tracked leading and lagging indicators; and 10+ processes and field tools earned three innovation awards — a territory auto-assignment tool, a demand/compensation forecasting tool, and a new-business KPI dashboard.
Delivered three projects standardizing new sales processes and systems, and ran the sales data analysis behind territory planning and resource optimization — increasing utilization 15%. Built forecasting models from supply/demand projections and historical data, plus the dashboards that monitored performance and surfaced trends.
Led enterprise change and process improvement across a national distribution channel — growing sales over 40% through data-driven sales programs, deploying a custom CRM and mobile sales platform to 300+ field agents, and running a Lean initiative that cut inventory stock-outs 20%.
Serving as a volunteer in Media Operations for the FIFA World Cup 2026™, supporting broadcast and media logistics across one of the world's largest sporting events hosted across North America.
Co-founded and leads this Vancouver-based philanthropic foundation dedicated to music-driven social impact. Oversees organizational strategy, board governance, community partnerships, and fundraising operations.
Volunteered as a Career Coach at MOSAIC, a leading settlement services organization in BC — supporting newcomers to Canada with career development, professional guidance, and workplace integration strategies.
Whether you need someone to own the revenue systems — CRM, territory, compensation, forecasting — to build the enablement programs that make sellers good at using them, or both in one person: I'd like to hear about it.
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